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Samuel Hewlett

Dubious Skadate business pract... | By: HughP

I bought and used the Skadate software and built up a database of around 10 thousand profiles; the software is in many way very good. However, I had many problems with dubious support practices. I read on their forums of many other customers who also had similar problems. Finally, after what I saw as effectively blackmail into forcing me to upgrade, and eventually I took the very difficult decision (because I had already invested so much time and energy in the Skadate solution) to migrate to a completely different solution. The final straw with Skadate came when I had paid my monthly support fee, and there was a minor upgrade to the level of PHP from my host, (something minor like from PHP 5.1.1 to 5.1.2) but which caused my whole Skadate-based dating site to be unusable. Skadate effectively refused to make the minor change to my code to fix it, which I guarantee was only a few lines of change when you knew what you were doing. They said I would have to upgrade to the new version (including paying them for the upgrade and the new Skadate version). It's good software, but expect to get ripped off by support.